Hospitality Training

We pride ourselves on offering comprehensive hospitality training designed to enhance the skills and professionalism of your team. Our SETA-accredited facilities ensure world-class instruction, with internationally recognized qualification as such exclusive butler training program. Whether you operate a boutique guesthouse or a high-end lodge, our training covers every aspect of hospitality, tailored to elevate guest experiences.

Front of House and Reception

Master the art of first impressions with our front-of-house and reception training. This course focuses on communication, professionalism, and handling guest inquiries with poise. Participants learn efficient check-in and check-out processes, upselling techniques, and how to manage challenging situations to ensure a seamless guest experience.

House Assistance (Housekeeping)

Our housekeeping training, now addressed as house assistance, ensures attention to detail in cleaning, organizing, and maintaining rooms to the highest standards. Participants are trained in time management, sustainable cleaning practices, and creating a welcoming ambiance that delights guests.

Laundry Training

Achieve impeccable standards in laundry care with our specialized training. Covering fabric types, stain removal, pressing, and folding, this course ensures your team can handle all laundry operations efficiently while preserving the quality of linens and garments.

General Etiquette Training

This comprehensive course covers hospitality etiquette, from guest interaction to inter-departmental communication. Perfect for building a cohesive and professional team, it addresses every touchpoint within your establishment to create a consistent and polished experience.

Hosting Training

Learn the nuances of exceptional hosting with our hosting training, focusing on cultural sensitivity, personalized service, and creating memorable guest interactions. This training is essential for lodges and establishments seeking to provide a bespoke experience.

Waiter and Butler Training

From table service to formal butlering, this training emphasizes precision, etiquette, and guest satisfaction. Participants gain skills in fine dining service, wine pairing, and maintaining a discreet yet attentive presence that exemplifies luxury hospitality.

Bar and Barista Training

Equip your team with bar and barista etiquette training, covering cocktail preparation, bar management, and coffee artistry. This course ensures your staff can deliver high-quality beverages with professionalism and flair, elevating your dining and bar services.

Ranges and Trackers Etiquette Training

Tailored for wildlife lodges, this program focuses on the role of ranges and trackers in guest experiences. Training includes wildlife etiquette, safety protocols, and effective communication to create engaging and educational game drives.

Contact us for more details or to customize a training solution for your property.